Q&A / Frequently Asked Questions
An Eternal Link is a personalized 2 x 2 metal plaque featuring a laser-engraved QR code that links to a memorial video hosted on a dedicated webpage. It allows family and friends to revisit and share the memory of a loved one, anytime, anywhere.
Engraved Metal Plaque: Crafted from premium-grade stainless steel, this metal plaque is created to withstand the elements delivering long-lasting durability and a sleek finish that endures rain, sun, and time.
Eternal Link is designed for anyone who wants to preserve the memory of a loved one, whether they have already passed or are planning ahead. It is available to:
Most videos are completed and ready for review within 2–3 business days after we receive your materials. If you have special timing needs, let us know and we will do our best to accommodate.
Yes. We include one round of revisions with every video package to ensure it feels just right. You will receive a preview before final delivery.
For a one-time fee of $49, you can request a personalized music track created using advanced AI composition tools. You will provide us with a short story or key moments from your loved one’s life, and we will craft a custom musical tribute that matches their personality and spirit.
You will receive a reminder before your hosting period expires. To keep the memorial page and Eternal Link active, you can renew for just $9.99 per year.
Yes. The metal QR code plate is weather-resistant and can be affixed to:
Absolutely. Your Eternal Link memorial page is accessible by scanning the QR code or visiting the URL directly. You can share it via text, email, or social media.
Your memorial page is public by default but can be set to private upon request. You have full control over who can access the page.
Absolutely. Eternal Link is for anyone, that includes beloved companion animals whose life deserves to be remembered with love and care.
Each memorial page includes an option for visitors to leave comments and upload additional photos. This allows loved ones to participate and share their own memories, keeping the tribute living and growing over time. There is a place for comments and a link to attach images.
We’re here to help every step of the way. Please reach out through our contact form or email us anytime.
